Terms and Conditions of Sale and Delivery
These Terms of Purchase and Delivery apply when you, as a customer (“you”), place an order via www.gehrmans.se from Gehrmans Musikförlag AB (“we”, “us”, or “Gehrmans”).
The terms apply to both private individuals (consumers) and business customers, and to both physical and digital products, unless otherwise expressly stated.
By completing a purchase, you confirm that you have read, understood, and accepted these terms and conditions.
Gehrmans Musikförlag AB
Company registration number: 556597-3103
Postal address: Box 42026, SE-126 12 Stockholm, Sweden
Contact regarding the webshop, orders, and deliveries:
E-mail: order@gehrmans.se
Telephone: +46 (0)8 610 06 00
Gehrmans offers a wide range of music products, including:
Some products may be subject to specific conditions, such as minimum order quantities, licence restrictions, or particular terms of use. Any such conditions will always be clearly stated on the relevant product page.
When you place an order, an order confirmation will be sent by e‑mail to the e‑mail address you provided.
The order confirmation constitutes confirmation that we have received your order and that a binding agreement has been entered into between you and Gehrmans.
If you do not receive an order confirmation, please check your spam or junk mail folder or contact us at order@gehrmans.se.
You are responsible for ensuring that all information provided when placing the order is accurate and complete.
All prices are stated in SEK or EUR and include value-added tax (VAT) in accordance with applicable Swedish tax legislation.
We offer the following payment methods:
Any additional fees associated with the selected payment method will always be clearly displayed at checkout before the purchase is completed.
We aim to dispatch your order within four (4) working days from the time the order is received and payment has been approved. Delivery times may vary depending on the destination and the selected carrier. We are not responsible for delays caused by circumstances beyond our control, such as delays attributable to the carrier.
Information regarding delivery and, where applicable, tracking details will primarily be sent by e‑mail. SMS notifications may also occur. All communication regarding your order will be sent by Gehrmans, unless otherwise expressly stated in the order confirmation.
Shipping costs are calculated automatically at checkout and are based on weight, number of items, and delivery address. For international deliveries, shipping costs may vary and will always be displayed before payment is completed.
Packages that are not collected and are returned to us may be charged for:
Failing to collect a package is not considered exercising the right of withdrawal according to the Distance Contracts Act.
Digital sheet music is delivered as PDF files by e‑mail after payment has been completed. No physical delivery takes place. It is the customer’s responsibility to ensure that the provided e‑mail address is correct and that the delivery e‑mail can be received (including checking spam or junk mail folders).
In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to digital products once delivery has begun, provided that:
Such consent is given at the time of purchase.
All sheet music sold by Gehrmans is protected by copyright. Digital sheet music is supplied as personal, non‑transferable copies and may only be used by the purchaser in accordance with the applicable licence terms.
They may not be:
All digital sheet music from Gehrmans is delivered as password‑protected PDF files and is watermarked with information such as:
Watermarking forms part of our rights management and is intended to protect the rights of composers and other creators.
It is not permitted to:
Each digital licence is personal, applies only to the purchaser, and may not be transferred or assigned to any third party.
If you are a private individual (consumer), you have the right to withdraw from your purchase within fourteen (14) days from the day you received the goods, in accordance with applicable distance selling and consumer protection legislation.
To exercise your right of withdrawal, please contact us by e‑mail at order@gehrmans.se and state your order number.
Returned products must be:
The customer is responsible for the return shipping costs. A deduction for diminished value may be made if the product has been handled more than is necessary to establish its nature, characteristics, and function.
If a product is faulty, damaged, or otherwise does not conform to what was agreed upon, you have the right to make a complaint in accordance with applicable consumer protection legislation.
You may make a complaint if, for example:
As a consumer, you have the right to make a complaint for up to three (3) years from the date of purchase, provided that the defect is considered original under applicable law.
To submit a complaint, please contact us at order@gehrmans.se and include:
We recommend that a complaint be made as soon as the defect is discovered.
Once we have received your complaint, we will review the matter and respond within a reasonable time.
If the complaint is approved, we will, in accordance with applicable legislation, offer one of the following remedies:
If a return of the product is required in connection with an approved complaint, Gehrmans will cover the return shipping costs.
Digital products are not subject to the right of withdrawal once delivery has commenced. However, if a digital file is defective or does not function as intended, you have the right to submit a complaint. In the event of an approved complaint regarding a digital product, we will provide a replacement file or issue a refund.
Gehrmans offers various subscriptions subject to special terms and conditions.
These terms and conditions are described on separate pages – more information can be found here.
Rental materials, orchestral materials, and music dramatic works are subject to special conditions.
Information about rental materials and ordering can be found on a separate page – more information can be found here.
Any discounts, promotions, or campaigns offered by Gehrmans are valid only for the specified period and in accordance with the terms and conditions stated in connection with the relevant offer. Unless otherwise expressly stated, regular prices apply.
Gehrmans’ liability is limited to the amount paid for the specific product to which the claim relates, unless otherwise required by mandatory law. Gehrmans shall not be liable for indirect damages or consequential losses, such as loss of income, loss of opportunity, or other indirect effects arising in connection with the purchase or use of our products.
Gehrmans shall not be held responsible for delays or damages resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, fire, governmental actions, or other unforeseen events. This also applies to delays or failures affecting our subcontractors or service providers.
Any disputes should primarily be resolved through dialogue with our customer service.
If you are a consumer residing within the EU/EEA and the dispute cannot be resolved, you may submit a complaint to the relevant consumer dispute resolution body in your country of residence.
In Sweden, this is the National Board for Consumer Disputes (ARN). You may also use the European Commission’s online dispute resolution (ODR) platform.
